/* BRMS look: signage type (Archivo, width axis), navy + sun-yellow, and the queue ticket as the one loud element. */
@font-face{font-family:"Archivo";src:url(fonts/archivo-wdth.woff2) format("woff2-variations"),url(fonts/archivo-wdth.woff2) format("woff2");font-weight:100 900;font-stretch:62% 125%;font-display:swap}
:root{
 --paper:#f3f5fa;--card:#fff;--ink:#0f1b3a;--mute:#52607f;--line:#d6dbe8;--soft:#e9edf6;
 --brand:#123c85;--hd:#0c2a63;--hd-ink:#fff;--sun:#f5b700;--on-sun:#2b1f00;
 --btn:#123c85;--btn-ink:#fff;--focus:#1a56c9;
 --ok:#0b6b4e;--okbg:#d9f1e7;--warn:#7d4b00;--warnbg:#ffefc2;--bad:#b3261e;--badbg:#fbe1de;--info:#1a4aa0;--infobg:#e1eafa;
 --display:"Archivo","Segoe UI",system-ui,sans-serif;
}
@media(prefers-color-scheme:dark){:root:not([data-theme=light]):not([data-theme=hc]){
 --paper:#0a1122;--card:#121b36;--ink:#e9efff;--mute:#9aa9cf;--line:#26335a;--soft:#1a2547;
 --brand:#8db1ff;--hd:#0a1a40;--btn:#3a6fd8;--btn-ink:#fff;--focus:#9bbcff;
 --ok:#63d6a8;--okbg:#10372c;--warn:#f0c26a;--warnbg:#3a2c0d;--bad:#ff938a;--badbg:#431b19;--info:#9bbcff;--infobg:#17274f}}
:root[data-theme=dark]{--paper:#0a1122;--card:#121b36;--ink:#e9efff;--mute:#9aa9cf;--line:#26335a;--soft:#1a2547;--brand:#8db1ff;--hd:#0a1a40;--btn:#3a6fd8;--btn-ink:#fff;--focus:#9bbcff;--ok:#63d6a8;--okbg:#10372c;--warn:#f0c26a;--warnbg:#3a2c0d;--bad:#ff938a;--badbg:#431b19;--info:#9bbcff;--infobg:#17274f}
/* High contrast: black, white and one bright yellow. For low vision and bright sunlit halls. */
:root[data-theme=hc]{--paper:#000;--card:#000;--ink:#fff;--mute:#e6e6e6;--line:#fff;--soft:#1a1a1a;--brand:#ffd400;--hd:#000;--hd-ink:#fff;--sun:#ffd400;--on-sun:#000;--btn:#ffd400;--btn-ink:#000;--focus:#00e5ff;
 --ok:#6dff9c;--okbg:#000;--warn:#ffd400;--warnbg:#000;--bad:#ff8080;--badbg:#000;--info:#8cc4ff;--infobg:#000}
:root[data-theme=hc] .tag{border:2px solid currentColor}
:root[data-theme=hc] header{border-bottom:3px solid #fff}

*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--paper);color:var(--ink);font:400 18px/1.55 var(--display);font-stretch:100%;padding:env(safe-area-inset-top,0) 0 env(safe-area-inset-bottom,0)}
h1,h2,h3{font-family:var(--display);font-stretch:118%;font-weight:800;letter-spacing:-.01em;line-height:1.12;margin:0 0 12px;text-wrap:balance}
h2{font-size:26px}h3{font-size:19px;font-stretch:108%}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:3px solid var(--focus);outline-offset:2px}
a{color:var(--brand)}
@media(prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* ---------- header ---------- */
header{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 28px;background:var(--hd);color:var(--hd-ink);flex-wrap:wrap}
header small{opacity:.8;font-size:14px}
header b{font-stretch:112%;font-weight:700}
.brand{display:flex;gap:14px;align-items:center}
.seal{width:48px;height:48px;border-radius:50%;background:var(--sun);color:var(--on-sun);display:grid;place-items:center;flex:none}
.seal svg{width:30px;height:30px}
.hr{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
header .btn.alt{color:var(--hd-ink);border-color:rgba(255,255,255,.55)}
header .btn.alt[aria-pressed=true]{background:var(--sun);color:var(--on-sun);border-color:var(--sun)}
.timer{font-size:14px;opacity:.85;margin-right:6px}

main{padding:28px;max-width:1180px;margin:0 auto}

/* ---------- kiosk home ---------- */
.big{font-size:clamp(32px,5vw,54px);font-stretch:125%;font-weight:800;margin:6px 0 22px}
.pinned{display:flex;gap:14px;align-items:flex-start;background:var(--sun);color:var(--on-sun);border-radius:10px;padding:14px 18px;margin:0 0 22px}
.pinned svg{width:28px;height:28px;flex:none;margin-top:2px}
.pinned b{font-stretch:112%}
.tiles{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
.tile{display:flex;gap:16px;align-items:center;text-align:left;background:var(--card);border:2px solid var(--line);border-radius:10px;padding:20px;cursor:pointer;min-height:124px;transition:border-color .15s,background .15s}
.tile:hover,.tile:active{border-color:var(--brand)}
.tile .ic{flex:none;width:60px;height:60px;border-radius:12px;background:var(--soft);display:grid;place-items:center;color:var(--brand)}
.tile .ic svg{width:32px;height:32px}
.tile b{display:block;font-size:20px;font-stretch:108%;font-weight:700;line-height:1.2}
.tile small{display:block;color:var(--mute);font-size:15px;margin-top:2px}
.tile.main{grid-column:span 2;background:var(--hd);color:#fff;border-color:var(--hd);min-height:150px}
.tile.main .ic{background:var(--sun);color:var(--on-sun);width:72px;height:72px}
.tile.main .ic svg{width:40px;height:40px}
.tile.main b{font-size:28px;font-stretch:120%;font-weight:800}
.tile.main small{color:rgba(255,255,255,.8);font-size:17px}
.tile.main:hover{border-color:var(--sun)}
:root[data-theme=hc] .tile.main{background:#000;border-color:#ffd400}
.link{background:none;border:0;color:var(--mute);margin:22px 18px 0 0;font-size:16px;text-decoration:underline;cursor:pointer;padding:12px;display:inline-block}

/* ---------- panels and forms ---------- */
.panel{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:26px;margin-bottom:18px}
.narrow{max-width:560px;margin:0 auto}
label{display:block;font-weight:600;margin:18px 0 6px}
input,select,textarea{width:100%;min-height:54px;padding:10px 14px;border:2px solid var(--line);border-radius:8px;background:var(--paper)}
input:focus,select:focus,textarea:focus{border-color:var(--focus)}
input[type=checkbox]{width:28px;min-height:28px;margin:0 10px 0 0;vertical-align:middle}
.btn{background:var(--btn);color:var(--btn-ink);border:2px solid var(--btn);border-radius:8px;min-height:54px;padding:0 24px;font-weight:700;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:8px;font-stretch:104%}
.btn:hover{filter:brightness(1.1)}
.btn.alt{background:transparent;color:var(--ink);border-color:var(--line)}
.btn.alt:hover{border-color:var(--ink);filter:none}
.btn.sm{min-height:38px;padding:0 14px;font-size:15px}
.btn.bad{background:var(--bad);border-color:var(--bad);color:#fff}
:root[data-theme=hc] .btn.bad{background:#000;color:var(--bad);border-color:var(--bad)}
.btn svg{width:20px;height:20px}
.row{display:flex;gap:12px;margin-top:22px;flex-wrap:wrap}
.opts{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px}
.opts button{min-height:76px;border:2px solid var(--line);background:var(--paper);border-radius:10px;cursor:pointer;font-weight:700;font-stretch:106%;padding:8px 14px}
.opts button[aria-pressed=true]{background:var(--btn);color:var(--btn-ink);border-color:var(--btn)}
.steps{display:flex;gap:6px;margin-bottom:22px;flex-wrap:wrap}
.steps span{flex:1;min-width:120px;padding:8px 0 0;border-top:5px solid var(--line);color:var(--mute);font-size:15px}
.steps .done{border-top-color:var(--brand);color:var(--ink)}
.steps .on{border-top-color:var(--sun);color:var(--ink);font-weight:700}
.grid3{display:grid;grid-template-columns:repeat(3,96px);gap:8px;margin:14px 0}
.grid3 button{height:96px;font-size:44px;border:3px solid var(--line);background:var(--paper);border-radius:10px;cursor:pointer}
.grid3 button[aria-pressed=true]{border-color:var(--sun);background:var(--warnbg)}
.hp{position:absolute;left:-9999px;width:1px;height:1px}
.err{color:var(--bad);font-weight:600;min-height:1.5em;margin:8px 0 0}
.note{color:var(--mute);font-size:15px}
.notice{background:var(--infobg);color:var(--ink);border-left:5px solid var(--info);border-radius:6px;padding:12px 16px;font-size:15px;margin-top:16px}
.slip{border:2px dashed var(--brand);border-radius:10px;padding:16px;background:var(--infobg);margin-top:14px}
.ann{border-left:5px solid var(--line);padding:2px 0 2px 16px;margin-bottom:20px}
.ann.pin{border-left-color:var(--sun)}
.ann b{font-stretch:110%;font-size:20px}
.ref{font:800 clamp(40px,7vw,64px)/1 var(--display);font-stretch:125%;color:var(--brand);margin:6px 0 10px;letter-spacing:-.01em}

/* ---------- queue ticket: the one loud element ---------- */
.ticket{--cut:var(--paper);position:relative;display:flex;background:var(--sun);color:var(--on-sun);border-radius:14px;margin:16px 0;overflow:hidden;text-align:left}
.ticket .no{position:relative;flex:none;width:236px;display:flex;flex-direction:column;justify-content:center;align-items:center;padding:18px 20px;border-right:3px dashed rgba(43,31,0,.45)}
.ticket .no span{font-size:14px;font-weight:600}
.ticket .no b{font:800 64px/1 var(--display);font-stretch:125%;letter-spacing:-.02em}
.ticket .info{padding:18px 24px;display:flex;flex-direction:column;justify-content:center;gap:2px}
.ticket .info b{font-size:22px;font-stretch:112%}
.ticket .no::before,.ticket .no::after{content:"";position:absolute;right:-13.5px;width:24px;height:24px;border-radius:50%;background:var(--cut)}
.ticket .no::before{top:-12px}.ticket .no::after{bottom:-12px}
.ticket.calling{animation:pulse 1.6s ease-in-out infinite}
@keyframes pulse{50%{box-shadow:0 0 0 10px rgba(245,183,0,.35)}}
:root[data-theme=hc] .ticket{border:3px solid #fff}
@media(max-width:560px){.ticket{flex-direction:column}.ticket .no{width:auto;border-right:0;border-bottom:3px dashed rgba(43,31,0,.45)}.ticket .no::before,.ticket .no::after{display:none}}

/* ticket inside a white panel needs white notches */
.panel .ticket{--cut:var(--card)}
.tile.wide{grid-column:1/-1;min-height:92px}

/* ---------- tables and tags ---------- */
.tw{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:16px}
th,td{text-align:left;padding:11px 12px;border-bottom:1px solid var(--line);vertical-align:top}
td:first-child{white-space:nowrap}
th{color:var(--mute);font-weight:600;font-size:14px;white-space:nowrap}
tbody tr:hover td,tr:hover>td{background:var(--soft)}
.tag{display:inline-block;padding:2px 11px;border-radius:99px;font-size:13px;font-weight:700;white-space:nowrap}
.Pending{background:var(--warnbg);color:var(--warn)}
.Approved,.Active,.Claimed,.Resolved{background:var(--okbg);color:var(--ok)}
.Rejected,.Inactive,.Cancelled{background:var(--badbg);color:var(--bad)}
.Open,.Reviewing{background:var(--infobg);color:var(--info)}
.toast{position:fixed;bottom:calc(24px + env(safe-area-inset-bottom,0px));left:50%;transform:translateX(-50%);background:var(--ink);color:var(--paper);padding:12px 22px;border-radius:8px;z-index:99;font-weight:600;max-width:90vw}
.bar{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px;align-items:center}.bar input,.bar select{flex:1;min-width:140px;max-width:280px;min-height:42px}


/* ---------- staff panel (admin) ---------- */
body.adm{font-size:16px;line-height:1.5;background:var(--paper)}
.adm .ic{width:18px;height:18px;flex:none;vertical-align:-3px}
.adm .btn{min-height:42px;padding:0 18px;font-size:15px;display:inline-flex;align-items:center;gap:8px;text-decoration:none;justify-content:center}
.adm .btn.sm{min-height:34px;padding:0 12px;font-size:14px}
.adm .btn svg{width:18px;height:18px}
.adm .row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.adm .fg{margin:0}
.adm .fg label,.adm label{margin:0 0 5px;font-size:14px;font-weight:700}
.adm input:not([type=checkbox]),.adm select,.adm textarea{width:100%;min-height:42px;padding:8px 12px;border:1.5px solid var(--line);border-radius:8px;background:var(--card);font-size:15px}
.adm textarea{min-height:90px;resize:vertical}
.adm input:focus,.adm select:focus,.adm textarea:focus{border-color:var(--focus);outline:none;box-shadow:0 0 0 3px color-mix(in srgb,var(--focus) 28%,transparent)}
.adm .note{color:var(--mute);font-size:14px;margin:0 0 12px}
.adm .note.pn{margin-top:12px}
.adm .opt{color:var(--mute);font-weight:400}
.adm .seal{width:40px;height:40px;flex:none}.adm .seal svg{width:100%;height:100%}

/* login */
.login{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr}
.lbrand{background:linear-gradient(160deg,var(--hd),#14418f);color:#fff;padding:56px;display:flex;flex-direction:column;justify-content:center;gap:16px}
.lbrand .seal{width:72px;height:72px}.lbrand h1{font-size:38px;color:#fff;max-width:14ch;margin:0}.lbrand p{opacity:.85;max-width:38ch;margin:0}
.lform{align-self:center;justify-self:center;width:min(400px,100%);padding:32px 24px;display:flex;flex-direction:column;gap:16px}
.lform h2{margin:0}

/* shell */
.app{display:grid;grid-template-columns:256px 1fr;min-height:100vh}
.side{background:var(--hd);color:var(--hd-ink);padding:18px 12px;display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:100vh;overflow:auto}
.side .brand{display:flex;gap:10px;align-items:center;padding:4px 8px 16px;border-bottom:1px solid rgba(255,255,255,.14);margin-bottom:8px}
.side .brand b{display:block;font-size:14px;line-height:1.2;font-stretch:108%}.side .brand small{opacity:.7;font-size:12px}
.side nav{flex:1;display:flex;flex-direction:column;gap:14px;padding-top:6px}
.ng{display:flex;flex-direction:column;gap:2px}
.ng .gl{font-size:11px;letter-spacing:.09em;text-transform:uppercase;opacity:.55;padding:0 12px 4px;font-weight:700}
.side nav button{display:flex;align-items:center;gap:10px;text-align:left;background:none;border:0;color:inherit;opacity:.85;padding:9px 12px;border-radius:8px;cursor:pointer;font-weight:600;font-size:15px;width:100%}
.side nav button span:not(.count){flex:1}
.side nav button:hover{background:rgba(255,255,255,.1);opacity:1}
.side nav button[aria-current=page]{background:var(--sun);color:var(--on-sun);opacity:1}
.side .count{background:var(--bad);color:#fff;border-radius:99px;font-size:12px;padding:0 8px;font-weight:700;min-width:22px;text-align:center}
.side nav button[aria-current=page] .count{background:var(--on-sun)}
.side .foot{display:flex;flex-direction:column;gap:8px;padding-top:12px;border-top:1px solid rgba(255,255,255,.14)}
.side .foot .btn.alt{color:var(--hd-ink);border-color:rgba(255,255,255,.3);justify-content:flex-start}
.main{min-width:0;display:flex;flex-direction:column}
header.top{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:10px 30px;background:var(--card);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20;color:var(--ink)}
header.top .date{color:var(--mute);font-size:14px;font-weight:600}
header.top .tr{display:flex;gap:10px;align-items:center}
.ib{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-width:34px;height:34px;padding:0 8px;border:1px solid transparent;background:none;border-radius:8px;color:var(--mute);cursor:pointer;text-decoration:none;font-size:14px;font-weight:600}
.ib:hover{background:var(--soft);color:var(--ink)}
.ib.lt{border-color:var(--line);color:var(--ink)}
.ib.bad:hover{background:var(--badbg);color:var(--bad)}.ib.on{color:var(--sun)}
.ib.on svg{fill:currentColor}
details.um{position:relative}
details.um summary{list-style:none;display:flex;gap:10px;align-items:center;cursor:pointer;padding:3px 8px 3px 3px;border-radius:99px;border:1px solid var(--line)}
details.um summary::-webkit-details-marker{display:none}
.un{display:flex;flex-direction:column;line-height:1.15;text-align:left}.un b{font-size:14px}.un small{color:var(--mute);font-size:12px}
details.um .menu{position:absolute;right:0;top:calc(100% + 6px);min-width:200px;background:var(--card);border:1px solid var(--line);border-radius:10px;box-shadow:0 12px 32px rgba(0,0,0,.18);padding:6px;display:flex;flex-direction:column}
details.um .menu button{display:flex;gap:10px;align-items:center;background:none;border:0;padding:9px 10px;border-radius:6px;cursor:pointer;text-align:left;font-size:14px;font-weight:600;color:var(--ink)}
details.um .menu button:hover{background:var(--soft)}
.av{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:50%;font-size:13px;font-weight:800;flex:none}
.av0{background:var(--infobg);color:var(--info)}.av1{background:var(--okbg);color:var(--ok)}.av2{background:var(--warnbg);color:var(--warn)}.av3{background:var(--badbg);color:var(--bad)}.av4{background:var(--soft);color:var(--ink)}
.content{padding:26px 30px 48px;min-width:0;max-width:1320px;width:100%}
.pagehead{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:20px}
.pagehead h1{font-size:28px;font-stretch:118%;margin:0}.pagehead p{margin:4px 0 0;color:var(--mute);font-size:15px}
.pagehead .acts{display:flex;gap:10px;flex-wrap:wrap}

/* cards, kpis */
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;margin-bottom:18px;overflow:hidden;min-width:0}
.ch{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:14px 18px;border-bottom:1px solid var(--line)}
.ch h3{margin:0;font-size:16px}
.cb{padding:16px 18px}
.lnk{background:none;border:0;color:var(--brand);font-weight:700;cursor:pointer;font-size:14px;padding:0}.lnk:hover{text-decoration:underline}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(158px,1fr));gap:12px;margin-bottom:18px}
.kpi{display:flex;gap:12px;align-items:center;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px}
.kpi .ki{width:44px;height:44px;border-radius:10px;background:var(--infobg);color:var(--info);display:flex;align-items:center;justify-content:center;flex:none}
.kpi .ki svg{width:22px;height:22px}
.kpi b{display:block;font:800 28px/1.1 var(--display);font-stretch:116%}
.kpi span{color:var(--mute);font-size:13px}
.kpi.hot .ki{background:var(--badbg);color:var(--bad)}.kpi.hot b{color:var(--bad)}
.dl{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px}
.dl span{display:block;color:var(--mute);font-size:13px}.dl b{font-weight:700}
.callbox{display:flex;gap:28px;align-items:center;flex-wrap:wrap}
.nowbig{font:800 clamp(44px,7vw,80px)/1 var(--display);font-stretch:125%;color:var(--brand)}
.filters{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;align-items:end}
.fa{display:flex;gap:10px;flex-wrap:wrap;margin-top:14px}
.rc{padding:12px 18px;color:var(--mute)}.rc b{color:var(--ink);font-size:18px}

/* toolbar, search, segmented chips */
.toolbar{padding:14px 18px;border-bottom:1px solid var(--line)}
.search{position:relative;max-width:340px}
.search .ic{position:absolute;left:12px;top:12px;color:var(--mute);pointer-events:none}
.adm .search input{padding-left:38px}
.seg{display:flex;gap:6px;flex-wrap:wrap;padding:12px 18px;border-bottom:1px solid var(--line)}
.seg button{border:1px solid var(--line);background:none;border-radius:99px;padding:4px 12px;font-size:14px;font-weight:600;cursor:pointer;color:var(--ink)}
.seg button:hover{background:var(--soft)}
.seg button[aria-pressed=true]{background:var(--brand);border-color:var(--brand);color:var(--card)}
:root[data-theme=hc] .seg button[aria-pressed=true]{color:#000}
.seg .n{opacity:.7;font-weight:700;margin-left:2px}

/* tables */
table.dt{font-size:14.5px}
table.dt th{background:var(--soft);font-size:12px;text-transform:uppercase;letter-spacing:.05em;padding:10px 14px}
table.dt td{padding:12px 14px;vertical-align:middle}
table.dt td:first-child{white-space:normal}
table.dt tbody tr:last-child td{border-bottom:0}
.card .tw{margin:0}
.who{display:flex;gap:10px;align-items:center;min-width:0}
.who b{display:block;font-weight:700;line-height:1.2}.who small{color:var(--mute);font-size:12.5px}
.mono{font-family:ui-monospace,Consolas,monospace;font-size:13px;white-space:nowrap}
.nw{white-space:nowrap}.nw2{min-width:150px}.wrap{max-width:340px;color:var(--mute)}
td.act{white-space:nowrap;text-align:right}td.act>*{margin-left:4px}
td.q b{font-size:18px}
.empty{padding:44px 20px;text-align:center;color:var(--mute)}.empty .ic{width:36px;height:36px;opacity:.5}.empty p{margin:8px 0 0}
.pager{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;padding:12px 18px;border-top:1px solid var(--line);color:var(--mute);font-size:14px}
.pgs{display:flex;gap:4px;align-items:center}
.pgb{min-width:34px;height:34px;border:1px solid var(--line);background:none;border-radius:8px;cursor:pointer;font-weight:600;color:var(--ink)}
.pgb:hover:not(:disabled){background:var(--soft)}.pgb:disabled{opacity:.4;cursor:default}
.pgb[aria-current=page]{background:var(--brand);border-color:var(--brand);color:var(--card)}
.gap{padding:0 4px}

/* charts */
.chart{width:100%;height:auto;display:block}
.chart text{font-family:var(--display);fill:var(--mute);font-size:12px}
.chart .bar-d{fill:var(--brand)}.chart .bar-d:hover,.chart .bar-d.on{fill:var(--sun)}
.chart .grid{stroke:var(--line);stroke-width:1}
.hbar{display:grid;grid-template-columns:minmax(110px,1fr) 3fr auto;gap:10px;align-items:center;margin:10px 0;font-size:14px}
.hbar i{display:block;height:12px;background:var(--brand);border-radius:0 4px 4px 0;min-width:3px}
details.table{margin-top:10px}details.table summary{cursor:pointer;color:var(--mute);font-size:14px}

.pfhead{display:flex;gap:14px;align-items:center;margin:4px 0 6px}.pfhead b{display:block;font-size:17px}.pfhead small{color:var(--mute)}.av.big{width:56px;height:56px;font-size:20px}
/* ID photo viewer */
button.lk{background:none;border:0;padding:0;font:inherit;font-weight:600;color:var(--brand);cursor:pointer;display:inline-flex;gap:6px;align-items:center}button.lk:hover{text-decoration:underline}
dialog.modal.photo{width:min(920px,94vw);height:min(720px,90vh);display:none}
dialog.modal.photo[open]{display:flex;flex-direction:column}
dialog.modal.photo.max{width:100vw;height:100vh;max-height:100vh;border-radius:0}
.ph{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px 16px 10px 22px;border-bottom:1px solid var(--line)}
.ph h3{margin:0;font-size:18px}.pt{display:flex;align-items:center;gap:2px}.zv{min-width:48px;text-align:center;font-size:13px;font-weight:700;color:var(--mute)}
.pv{flex:1;min-height:0;overflow:hidden;background:#0b1222;display:flex;align-items:center;justify-content:center;touch-action:none}
.pv img{max-width:100%;max-height:100%;object-fit:contain;transition:transform .12s ease-out;user-select:none}
.pv.zoomed{cursor:grab}.pv.grab{cursor:grabbing}.pv.grab img{transition:none}
.pe{color:#fff;padding:20px}
.pv.doc{background:#dfe4ee;padding:0}.pv.doc iframe{width:100%;height:100%;border:0;background:#fff}.pt .btn{margin-right:4px}
@media print{dialog.cert{display:none!important}}
/* resident kiosk: profile, queue position, sign-out warning */
.qp{display:block;font-size:1.05em;margin:4px 0}.qp b{font-size:1.15em}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px}
.stats div{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 16px}
.stats b{display:block;font:800 30px/1.1 var(--display);font-stretch:116%;color:var(--brand)}.stats span{color:var(--mute);font-size:14px}
@media(max-width:700px){.stats{grid-template-columns:repeat(2,1fr)}}
#idle{position:fixed;inset:0;z-index:200;background:rgba(8,14,32,.72);display:flex;align-items:center;justify-content:center;padding:20px;backdrop-filter:blur(3px)}
#idle .box{background:var(--card);color:var(--ink);border-radius:18px;padding:32px;max-width:460px;text-align:center;box-shadow:0 24px 70px rgba(0,0,0,.45);border-top:8px solid var(--sun)}
#idle b#idn{font:800 48px/1 var(--display);font-stretch:125%;color:var(--brand);display:block;margin:10px 0}
/* ID photo help, save-ticket button, status timeline */
.ticket .info .btn{margin-top:8px;align-self:flex-start;border-color:rgba(43,31,0,.5);color:var(--on-sun)}
.tips{background:var(--infobg);color:var(--info);border-radius:10px;padding:12px 16px;margin:14px 0 4px;font-size:15px}.tips ul{margin:6px 0 0;padding-left:20px}.tips li{margin:2px 0}
.photohelp{display:flex;gap:16px;align-items:flex-start;flex-wrap:wrap;margin:8px 0}.photohelp:empty{display:none}
.pthumb{width:150px;max-height:110px;object-fit:cover;border-radius:8px;border:1px solid var(--line)}
.pchk{list-style:none;margin:0;padding:0;flex:1;min-width:220px}.pchk li{display:flex;gap:10px;align-items:flex-start;padding:4px 0;font-weight:600}
.pchk .mk{width:24px;height:24px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:14px;font-weight:800;flex:none}
.pchk .ok .mk{background:var(--okbg);color:var(--ok)}.pchk .warn .mk{background:var(--warnbg);color:var(--warn)}.pchk .warn{color:var(--warn)}
.trk{padding:14px 0;border-bottom:1px solid var(--line)}.trk:last-child{border-bottom:0}.trh{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:12px}
.tl{list-style:none;margin:0;padding:0;display:grid;grid-auto-flow:column;grid-auto-columns:1fr;gap:0}
.tl li{position:relative;display:flex;flex-direction:column;gap:2px;padding-top:36px;color:var(--mute);font-size:14px;padding-right:8px}
.tl li::before{content:"";position:absolute;top:13px;left:28px;right:0;height:3px;background:var(--line)}.tl li:last-child::before{display:none}
.tl li.done::before{background:var(--ok)}
.tl .dot{position:absolute;top:0;left:0;width:28px;height:28px;border-radius:50%;border:3px solid var(--line);background:var(--card);display:flex;align-items:center;justify-content:center;font-weight:800;font-size:14px}
.tl .done .dot{background:var(--ok);border-color:var(--ok);color:#fff}.tl .cur .dot{border-color:var(--sun);box-shadow:0 0 0 4px color-mix(in srgb,var(--sun) 35%,transparent)}.tl .bad .dot{background:var(--bad);border-color:var(--bad);color:#fff}
.tl b{color:var(--ink);font-size:15px}.tl .cur b{color:var(--brand)}.tl .bad small{color:var(--bad)}
@media(max-width:700px){.tl{grid-auto-flow:row}.tl li{padding:0 0 18px 42px;min-height:34px}.tl li::before{top:28px;left:13px;right:auto;width:3px;bottom:0;height:auto}}
/* profile page */
.hero{position:relative;border-radius:14px;overflow:hidden;margin-bottom:18px;border:1px solid var(--line);background:var(--card)}
.hbg{height:112px;background:radial-gradient(circle at 85% 20%,rgba(245,183,0,.35),transparent 45%),linear-gradient(120deg,var(--hd),#1a56c9)}
.hin{display:flex;align-items:flex-start;gap:18px;padding:0 24px 20px;margin-top:-44px;flex-wrap:wrap}
.av.huge{width:96px;height:96px;font-size:34px;border:4px solid var(--card);box-shadow:0 6px 18px rgba(0,0,0,.18)}
.ht{flex:1;min-width:200px;padding-bottom:4px}.ht h2{margin:0 0 4px;font-size:26px}.ht p{margin:0;display:flex;gap:10px;align-items:center;flex-wrap:wrap}.hu{color:var(--mute);font-weight:600}
.pgrid{display:grid;grid-template-columns:1.1fr 1fr;gap:18px;align-items:start}.pcol{min-width:0}
.prows{display:flex;flex-direction:column;gap:2px}
.pr{display:flex;gap:14px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}.pr:last-child{border-bottom:0}
.pr span:not(.pi){display:block;color:var(--mute);font-size:12.5px}.pr b{font-weight:700}.pr em{color:var(--mute);font-weight:400}
.pi{width:38px;height:38px;border-radius:10px;background:var(--infobg);color:var(--info);display:flex;align-items:center;justify-content:center;flex:none}.pi.ok{background:var(--okbg);color:var(--ok)}
.sec{display:flex;gap:14px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}.sec:last-child{border-bottom:0}.sec>div{flex:1;min-width:0}.sec p{margin:2px 0 0}
.feed{list-style:none;margin:0;padding:6px 18px 14px}.feed li{display:flex;gap:12px;align-items:flex-start;padding:9px 0;position:relative}
.feed li:not(:last-child)::before{content:"";position:absolute;left:4px;top:24px;bottom:-9px;width:2px;background:var(--line)}
.feed .dot{width:10px;height:10px;border-radius:50%;background:var(--brand);margin-top:6px;flex:none}.feed b{display:block;font-weight:600;font-size:14.5px}.feed small{color:var(--mute)}
@media(min-width:600px){.hin .ht{margin-top:52px}.hin>.btn{margin-top:56px}}
@media(max-width:1000px){.pgrid{grid-template-columns:1fr}}
/* modal */
dialog.modal{border:0;border-radius:16px;padding:0;width:min(560px,94vw);max-width:none;background:var(--card);color:var(--ink);box-shadow:0 24px 70px rgba(0,0,0,.4);max-height:92vh;overflow:hidden}
dialog.modal[open]{animation:mpop .16s ease-out;display:block}
dialog.modal.small{width:min(440px,94vw)}
dialog.modal::backdrop{background:rgba(8,14,32,.6);backdrop-filter:blur(2px)}
@keyframes mpop{from{opacity:0;transform:translateY(10px) scale(.98)}to{opacity:1;transform:none}}
dialog.modal form{display:flex;flex-direction:column;max-height:92vh}
.mh{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:20px 22px 12px}
.mh h3{margin:0;font-size:20px}.md{margin:4px 0 0;color:var(--mute);font-size:14px}
.mb{padding:4px 22px 8px;overflow:auto}
.mf{display:flex;justify-content:flex-end;gap:10px;padding:14px 22px;border-top:1px solid var(--line);background:var(--soft)}
.fgrid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:8px}
.fgrid .full{grid-column:1/-1}
.hint{display:block;color:var(--mute);font-size:12.5px;margin-top:4px}
.chk{display:flex!important;gap:10px;align-items:center;font-weight:600}.chk input{width:18px;height:18px;min-height:0}
.merr{color:var(--bad);font-weight:600;min-height:1.4em;margin:10px 0 0;font-size:14px}

@media(max-width:1000px){.grid2{grid-template-columns:1fr}.login{grid-template-columns:1fr}.lbrand{padding:32px 24px}.lbrand h1{font-size:28px}}
@media(max-width:820px){
 .app{grid-template-columns:1fr}.side{position:static;height:auto}
 .side nav{flex-direction:row;overflow-x:auto;flex:none;gap:6px}.ng{flex-direction:row}.ng .gl{display:none}
 .side nav button{white-space:nowrap;width:auto}.side .foot{flex-direction:row}
 header.top{padding:10px 16px}.content{padding:18px 14px 40px}.un{display:none}}
@media(max-width:560px){.fgrid{grid-template-columns:1fr}.mf .btn{flex:1}header.top .date{display:none}}
@media print{.side,header.top,.pagehead .acts,.toolbar,.seg,.pager,.fa,.filters,.ib{display:none!important}.app{display:block}.content{padding:0}.card{border:0}}
@media(max-width:1000px){.tiles{grid-template-columns:repeat(2,1fr)}}
@media(max-width:620px){main{padding:18px 14px}.tiles{grid-template-columns:1fr}.tile.main{grid-column:auto}header{padding:12px 14px}.grid3{grid-template-columns:repeat(3,1fr)}.grid3 button{height:auto;aspect-ratio:1}}

.btn .lv{background:rgba(255,255,255,.2);border-radius:99px;padding:0 8px;font-size:.9em}

/* camera capture */
.photoopts{align-items:center;gap:12px;margin:6px 0 10px}.or{color:var(--mute)}
.filebtn{cursor:pointer;display:inline-flex;align-items:center;gap:8px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;opacity:0;pointer-events:none}
.filebtn:focus-within,input.sr:focus-visible+*{outline:3px solid var(--focus)}
#cam{position:fixed;inset:0;z-index:150;background:rgba(8,14,32,.8);display:flex;align-items:center;justify-content:center;padding:14px;overflow:auto}
#cam .box{background:var(--card);color:var(--ink);border-radius:16px;padding:22px;width:min(720px,100%);box-shadow:0 24px 70px rgba(0,0,0,.45)}
#cam h2{margin:0 0 4px;font-size:22px}
.vwrap{position:relative;background:#000;border-radius:12px;overflow:hidden;aspect-ratio:4/3;margin:10px 0}
.vwrap video,.vwrap img{width:100%;height:100%;object-fit:cover;display:block}
.vwrap .guide{position:absolute;inset:12% 8%;border:3px dashed rgba(255,255,255,.9);border-radius:12px;box-shadow:0 0 0 999px rgba(0,0,0,.35);pointer-events:none}
[hidden]{display:none!important}

/* arrival check-in card */
.arrive{display:flex;gap:16px;background:var(--infobg);border:2px solid var(--info);border-radius:14px;padding:18px 20px;margin-bottom:18px}
.arrive .ai{width:44px;height:44px;border-radius:12px;background:var(--info);color:var(--card);display:flex;align-items:center;justify-content:center;flex:none}.arrive .ai svg{width:24px;height:24px}
.arrive .at{flex:1;min-width:0}.arrive p{margin:6px 0}.arrive .row{align-items:center}
input.code{width:150px;text-align:center;font:800 28px/1 var(--display);letter-spacing:.25em;min-height:54px}
@media(max-width:560px){.arrive{flex-direction:column}}

.qtop .card{margin-bottom:0}.qtop{margin-bottom:18px}.nowbig.code{letter-spacing:.12em;color:var(--ink)}

/* profile photo + crop */
.av.has{background:var(--soft);overflow:hidden}.av img{width:100%;height:100%;object-fit:cover;display:block}
.avwrap{position:relative;flex:none}
.camb{position:absolute;right:-2px;bottom:-2px;width:34px;height:34px;border-radius:50%;border:3px solid var(--card);background:var(--brand);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;padding:0}
.camb:hover{filter:brightness(1.12)}.camb .ic{width:16px;height:16px}
.pfb{display:flex;gap:8px;margin-top:8px;flex-wrap:wrap}
.crop{display:flex;flex-direction:column;align-items:center;gap:14px;padding:6px 0 4px}
.stage{position:relative;width:min(300px,100%);aspect-ratio:1;overflow:hidden;border-radius:12px;background:#111;cursor:grab;touch-action:none;user-select:none}
.stage.drag{cursor:grabbing}.stage:focus-visible{outline:3px solid var(--sun);outline-offset:2px}
.stage img{position:absolute;left:0;top:0;max-width:none;transform-origin:0 0;pointer-events:none}
.stage .mask{position:absolute;inset:0;border-radius:50%;box-shadow:0 0 0 999px rgba(0,0,0,.58);border:2px solid rgba(255,255,255,.85);pointer-events:none}
.zoomr{display:flex;align-items:center;gap:10px;width:min(300px,100%)}.zoomr input{flex:1;accent-color:var(--brand)}
.seal.has{background:transparent;overflow:hidden}.seal.has img{width:100%;height:100%;object-fit:cover;border-radius:50%;display:block}
.lgp .seal{width:64px;height:64px}.lgp{flex:none}
#cam.cropw .box{width:min(420px,100%)}#cam.cropw .crop{padding:6px 0}
.pfb.k{margin-top:10px}
.capimg{max-width:300px;margin:12px 0 8px;border:2px solid var(--line);border-radius:12px;overflow:hidden;background:#f6f3e9;line-height:0}.capimg svg{width:100%;height:auto;display:block}
input.code#cans{max-width:300px;text-transform:uppercase;letter-spacing:.3em;font-size:28px;font-weight:800;text-align:center}
.stage.idst{width:min(520px,100%);aspect-ratio:10/7;background:#1a1a1a}
.stage.idst canvas{position:absolute;left:0;top:0;max-width:none;transform-origin:0 0;pointer-events:none;image-rendering:auto}
.stage .frame{position:absolute;border:2px solid #fff;border-radius:8px;box-shadow:0 0 0 999px rgba(0,0,0,.58);pointer-events:none}
#cam.cropid .box{width:min(600px,100%)}#cam.cropid .row{justify-content:center}
/* notification bell */
.bellb{position:relative;display:inline-flex;align-items:center;gap:6px}.bellb .bdg,.ib.bellb .bdg{position:absolute;top:-6px;right:-6px;min-width:20px;height:20px;padding:0 5px;border-radius:99px;background:var(--bad,#c62828);color:#fff;font-size:12px;font-weight:800;display:flex;align-items:center;justify-content:center;border:2px solid var(--card,#fff);line-height:1}
.bellb .bdg[hidden]{display:none}
.bellb.ring svg{animation:ring .9s ease-in-out}
@keyframes ring{0%,100%{transform:rotate(0)}15%{transform:rotate(18deg)}30%{transform:rotate(-16deg)}45%{transform:rotate(12deg)}60%{transform:rotate(-8deg)}75%{transform:rotate(4deg)}}
@media(prefers-reduced-motion:reduce){.bellb.ring svg{animation:none}}
.bellp{position:fixed;z-index:140;top:70px;right:14px;width:min(380px,94vw);max-height:min(70vh,520px);overflow:auto;background:var(--card);color:var(--ink);border:1px solid var(--line);border-radius:14px;box-shadow:0 18px 50px rgba(0,0,0,.3)}
.bellp .bph{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line);position:sticky;top:0;background:var(--card)}
.bellp .bph b{font-size:17px}
.bellp ul{list-style:none;margin:0;padding:0}
.bellp li{padding:12px 14px;border-bottom:1px solid var(--line);display:flex;gap:10px;align-items:flex-start}
.bellp li:last-child{border-bottom:0}
.bellp li.new{background:var(--infobg,#e8f0fe)}
.bellp li .dot{width:10px;height:10px;border-radius:50%;background:var(--brand,#143b8a);margin-top:6px;flex:none;opacity:0}.bellp li.new .dot{opacity:1}
.bellp li p{margin:0;line-height:1.35}.bellp li small{display:block;color:var(--mute);margin-top:3px}
.bellp li button.bgo{all:unset;cursor:pointer;display:flex;gap:10px;align-items:flex-start;width:100%}
.bellp li button.bgo:focus-visible{outline:3px solid var(--sun);outline-offset:2px}
.bellp .note{padding:14px}
.bellp .snd{font-size:13px;padding:6px 10px}
/* confirm and success pop-ups */
dialog.modal.notice{text-align:center}.nb{padding:26px 22px 10px;display:flex;flex-direction:column;align-items:center}
.okc{width:64px;height:64px;border-radius:50%;background:var(--okbg,#dff3e6);color:var(--ok,#1b7a3c);display:flex;align-items:center;justify-content:center;margin-bottom:10px;animation:okpop .35s cubic-bezier(.2,1.4,.4,1)}
.okc svg{width:34px;height:34px}.nb h3{margin:4px 0 2px;font-size:22px}.nb .md{margin:0 0 6px;font-size:16px}
@keyframes okpop{from{transform:scale(.4);opacity:0}to{transform:none;opacity:1}}
@media(prefers-reduced-motion:reduce){.okc{animation:none}}
dialog.kask .mb p{margin:6px 0 10px;font-size:17px;line-height:1.45}dialog.kask .mh h3{font-size:22px}